Content Integrity Associate
About The Position
As a Content Integrity Associate, you’ll be part of a collaborative and mission-driven Trust & Safety team dedicated to protecting the integrity of the marketplace. The team tackles new challenges every day, reviewing dynamic user-generated content across listings and live environments to identify emerging risks and policy violations. Through thoughtful and consistent decision-making, the team directly safeguards customers, supports brand trust, and ensures a safe and compliant community experience. This role requires working one weekend day, and may require some holiday coverage.
Requirements
- 1–3 years of experience in content moderation, Trust & Safety, fraud operations, or a related compliance-focused role.
- Demonstrated ability to apply complex policies consistently and exercise sound judgment in high-volume, fast-paced environments.
- Excellent written communication and documentation skills, with strong attention to detail, accuracy, and strong English language proficiency.
- Ability to review sensitive or disturbing content with professionalism, emotional resilience, and discretion.
Nice To Haves
- Experience handling user appeals and secondary review processes.
- Exposure to AI-assisted moderation tools, risk scoring systems, or case management platforms.
- Knowledge of or professional experience with footwear, apparel, accessories, collectibles, and consumer electronics categories.
Responsibilities
- Review and moderate both static listings and live content, including images, video, and text, to identify and take action on violations such as hate speech, harassment, nudity, graphic content, prohibited items, and other sensitive content, applying guidelines consistently and exercising sound judgment in nuanced cases.
- Identify and escalate specialized or complex content, including threats, unsafe activity, coordinated abuse, and severe violations, while contributing to the detection of repeat offenders and emerging policy abuse trends.
- Handle user appeals related to moderation and enforcement actions by conducting thorough secondary reviews, reassessing content against policy standards, and clearly documenting final determinations.
- Develop and maintain subject matter expertise in platform content policies, emerging risks, trends, and regulatory standards, providing feedback to improve policy clarity, enforcement consistency, and detection mechanisms.
- Maintain defined quality, accuracy, and productivity standards by meeting service-level expectations, participating in calibration sessions, and continuously improving decision-making consistency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
