Content & Engagement Specialist

Emory Healthcare • Tucker, GA

9d • Remote

About The Position

The User Experience team is seeking a Content & Engagement Specialist to design and promote strong intradepartmental communication practices within Emory Digital. Reporting to the Manager of User Experience, this role supports content development, promotion, and auditing of communication standards, employee engagement initiatives, and internal SharePoint content and user experience. The role partners closely with the enterprise Communications team and internal stakeholders to ensure Digital communication remains consistent, accessible, and aligned with enterprise best practices. While this is a remote position, we are ideally seeking a local candidate who can participate in employee engagement events on an as needed basis.

Requirements

• Education - Bachelor's degree in Communications, Journalism, English, User Experience, Information Science, or closely related field.
• Experience - Minimum 3 years of communication, UX writing, or content development experience.
• Knowledge, Skills, and Abilities (Required): Proficiency in digital communication platforms and content tools (PowerPoint, SharePoint). Strong writing, editing, and communication skills with attention to tone, clarity, and consistency. Ability to collaborate with cross-functional stakeholders, including technical teams and leaders. Ability to create and present high-quality deliverables to large audiences and executive-level leaders. Strong organization, time management, and prioritization skills across multiple initiatives. Strong problem-solving skills with a focus on delivering within timelines while maintaining quality. Demonstrated empathy and commitment to improving employee experience and engagement.

Nice To Haves

• Education: Master's degree in Communications, Journalism, English, User Experience, Information Science, or closely related field.
• Experience: 5+ years of communication, UX writing, or content development experience.
• Experience supporting communications in a healthcare system or healthcare IT environment.
• Knowledge, Skills, and Ability Requirements (Preferred): Familiarity with enterprise communications governance and brand standards. Experience supporting internal events and engagement programming. Experience with basic analytics or audits related to content effectiveness and engagement.

Responsibilities

• Communication Standards and Protocol Development:
• Partner with Communications and User Experience to promote consistent Emory communication standards across channels and formats (digital media, templates, signatures, business cards, headshots).
• Support emergency and major incident communications in partnership with the Major Incident core team.
• Develop and maintain intradepartmental communication protocols, including cataloging Digital distribution lists.
• Create automated communication events (hirings, anniversaries, terminations) leveraging HR data where applicable.
• Employee Engagement and Event Support:
• Support Town Hall preparation and Digital Round streaming.
• Establish and coordinate culture events (awards, cross-team engagement, volunteer committees).
• Support department newsletter, onboarding/offboarding communication activities, and engagement routines.
• Education and Best Practices Enablement:
• Establish and publish communication best practices through reference assets, workshops, and education (tone, modality selection, PPT practices).
• Create and present high-quality deliverables to large audiences and leadership groups.
• SharePoint Site Administration:
• Administer Emory Digital's intradepartmental SharePoint site, including content governance and updates.
• Maintain standardized team pages, org charts, recognition content, Town Hall recordings, feedback forms, and onboarding resources.
• Partner with User Experience team on internal site UX improvements.
• Enterprise Communications Partnership:
• Serve as liaison with enterprise Communications to ensure adherence to communication practices.
• Partner on communication initiatives and ensure outputs meet Communications and User Experience standards.
• Monitor and triage voice of the user feedback program.
• Additional Duties as Assigned.

Benefits

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs...and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees