Content Developer

About the position

Responsible for developing and delivering compelling, clear, and compliant customer communications across the customer lifecycle. This role creates omni-channel content to enhance customer understanding, promote trust, and drive action—whether onboarding a new customer, explaining loan terms, providing relief programs, or delivering timely account updates. The role collaborates cross-functionally to ensure message clarity, consistency, and compliance.

Responsibilities

• Write, edit, and optimize customer-facing content across email, SMS, in-app messaging, web, direct mail, and letters.
• Develop content strategies and messaging frameworks that reflect brand voice while adhering to regulatory standards.
• Translate complex financial topics into plain, helpful, and human language.
• Collaborate with Compliance, Customer Service, and other teams to ensure accuracy and alignment with business goals.
• Create and maintain templates for recurring messages such as payment reminders, disclosures, and account updates.
• Contribute content for all customer journey touchpoints, including acquisition, onboarding, engagement, and retention.
• Monitor content performance and user feedback to enhance communication effectiveness.
• Uphold content governance standards and manage a scalable content library or CMS.

Requirements

• Bachelor's degree in Communications, Journalism, Marketing, or related field, preferred.
• 3 - 5+ years of experience in customer communications, content marketing, or UX writing—preferably in financial services, fintech, or regulated industries.
• Strong writing/editing skills with attention to tone, clarity, and empathy.
• Proven ability to work within brand and compliance guidelines.
• Experience writing for digital platforms (email, SMS, web).
• Familiarity with content management systems (CMS) and A/B testing is a plus.
• Experience in lending, banking, insurance, or credit products, preferred.
• Familiarity with tools such as Salesforce Marketing Cloud, WordPress, and Figma, preferred.
• Understanding of accessibility best practices and inclusive language standards, preferred.
• Experience with customer journey mapping or lifecycle marketing, preferred.