Content Designer
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About The Position
Join the User Experience organization at Liberty Mutual! The User Experience organization at Liberty Mutual is on a mission to create extraordinary digital experiences that position our company to win big with our customers, agents, and prospects. We strive to provide the best digital quoting experience in the insurance industry and to make digital our primary channel for service and claims, delivering innovative experiences that exceed consumer and agent expectations. You'll join a 60+ person UX organization consisting of kind and talented product designers, content designers and UX developers. You'll provide dedicated content design support for our consumer quoting experience, where you'll help customers feel more confident in navigating the sometimes-intimidating insurance shopping experience. We measure success by improvements to our sales KPI's (largely measured through A/B testing), and to customer satisfaction metrics. You'll also benefit from the support of our content community of practice, where you can exchange ideas and learn from other content design practitioners.
