Content Designer

8am

119d

About The Position

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

Requirements

• 3–5+ years in content design, UX writing, or content strategy, ideally with experience in SaaS or complex digital products.
• A portfolio showcasing user-centered content work, including conversational or AI-driven experiences.
• Solid understanding of UX principles, accessibility best practices, and content design methodologies.
• Experience working closely with product designers, engineers, and researchers to shape the user experience.
• Strong writing skills—clear, concise, and adaptable to different tones and contexts.
• Familiarity with conversational UI design, large language models, and AI-assisted content creation.
• Comfortable balancing quick, tactical deliverables with contributions to long-term content systems.

Nice To Haves

• Experience in fintech, legaltech, or other regulated industries.
• Knowledge of prompt design, AI response tuning, or automation workflows.
• Background in service design or multi-modal experiences (e.g., voice, chat, in-app assistants).

Responsibilities

• Write and structure product content—including microcopy, in-product messages, onboarding flows, error messages, and system notifications—that helps users complete tasks confidently.
• Design conversational flows for chat-based, voice-enabled, and agent-driven experiences, ensuring responses feel natural, trustworthy, and on-brand.
• Combine human-first and strategic AI thinking to optimize content for automation, personalization, and proactive system actions.
• Partner with product designers, engineers, and researchers to define the content experience for features and capabilities, especially those involving AI decision-making or automation.
• Contribute to product discovery and usability testing by crafting and testing content variations for clarity and conversion.
• Give and receive constructive feedback in product prioritization and design critiques, helping improve overall problem clarity and product experience quality.
• Work with Brand Marketing and Product Marketing to use and evolve our voice, tone, and style guidelines, adapting them for AI-generated content.
• Document reusable conversational patterns, system prompts, and feedback loops for scalability and consistency.
• Collaborate on improving existing content components and adding new ones to the design system, with a focus on AI and agent-driven experiences.
• Identify opportunities where AI and automation can reduce user effort, prevent errors, or anticipate needs—and help design the content to make those interactions seamless.
• Work with engineering to ensure AI-driven and automation-first responses meet usability, accessibility, transparency, as well as ethical and brand standards.
• Help shape the user experience for emerging agentic workflows, where the system can take proactive, multi-step actions on behalf of the user.

Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees