Content Designer
About The Position
As a Content Designer, you will be an integral partner with the Design, Product Management, and Engineering teams. You'll produce UI content that enhances the user experience and makes the product easy to adopt. You understand the importance of deep customer knowledge and its impact on content. You’ll thrive when writing original in-app copy and the supporting product copy, all while collaborating with multiple stakeholders, including Design, Research, Marketing, Product Management, and more. This position is an individual contributor role reporting to the Manager, Content Design.
Requirements
- 5+ years of experience in content design, UX copywriting or a related field
- 5+ years of experience supporting delivery for web apps
- Experience with creating UI content in a high-tech environment, preferably a SaaS, software, or hardware environment
- Experience working with and creating content guidelines
- Experience with Google Workspace
- A portfolio of UX-focused writing samples and/or style guidelines
- Experience working on multi-disciplinary teams
Nice To Haves
- Strong communication skills, both verbal and written
- Experience writing for a variety of audiences, including enterprise customers
- Familiarity with structured-authoring frameworks or tools (e.g., CCMS)
- Familiarity with design tools (e.g., Figma)
- Familiarity with generative AI tools
- Ability to use feedback to improve content and contribute to documentation quality
Responsibilities
- Develop and maintain UI copy for assigned product capabilities and features
- Write new copy for the Docusign UI, including labels, feature naming, instructional in-app user communication, and more
- Review and revise existing copy to ensure it meets current standards and user needs
- Ensure timely delivery of copy that aligns with product releases and quality standards
- Help drive clarity and consistency in tone and terminology, and use a systemic approach for in-product copy
- Contribute to content standards and guidelines, ensuring consistency and clarity
- Collaborate with UX designers to create a cohesive cross-product experience
- Use feedback and data to make informed content decisions and improve copy
- Serve as the resident UI copy expert, collaborating and coaching the designers, writers, PMs, and engineers as appropriate
Benefits
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
