Content Designer

8am • Austin, TX

5d • $100,000 - $130,000

About The Position

It's a new day with a new opportunity at 8am! About the role: Our next content designer can of course create clear, intentional and actionable UI text (that’s a given), and we really want someone who thinks like a designer. This is a mid-level role: you have solid UX writing and/or content design experience, and you pride yourself on always making intentional content choices. You consistently consider page hierarchy, user goals, IA, research findings, experience flow, business needs, and more. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

Requirements

• 2-4 years in content design, UX writing, or content strategy, ideally with experience in SaaS or complex digital products
• A portfolio showcasing user-centered content design work
• Experience working closely with product designers, engineers, and researchers to shape the user experience
• Strong writing skills: clear, concise, and adaptable to different tones and contexts
• Strong design thinking skills
• Comfortable balancing quick, tactical deliverables in addition to contributions to long-term content strategies
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Responsibilities

• Jam out with your cross-functional colleagues
• Iterate regularly with PM, product designers, engineers, and researchers to improve the content experience in our product
• Help your collaborators define design problems and wrangle complexities with a content lens
• Embrace relationships with other content-focused disciplines like Marketing and Customer Education
• Inspire content design superfans across the company
• Showcase content design’s impact with regular collaborators as well as senior stakeholders (show up and show off!)
• Help scale the 8am content design discipline by contributing to our style guide and design system
• Share your toolbox: lead content design exercises to inspire design iterations and align teams
• Focus on accountant, case management, and AI experiences
• Lead and shape the content design strategy for accountant and fintech users
• Support content design work for practice management experiences
• Potentially assist in AI and agentic workflows as emerging technologies evolve at 8am

Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu , leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed