Content Designer II

Smartsheet

3d • Remote

About The Position

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
As a Content Designer II at Smartsheet, you’ll collaborate with cross-functional teams to ensure UX content delivers high value and meets business goals. In this era of rapid innovation, you will play a pivotal role in shaping how our users interact with AI-driven features, ensuring that complex technology feels intuitive, ethical, and human-centric. You’ll impact specific feature areas and contribute to platform-wide strategies that define the future of collaborative work management.
You will report to our Director of Content Design & Localization and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

Requirements

• Experience: 3+ years in Content Strategy, Content Design, or UX Writing within a software development organization.
• AI Literacy: Experience (or a deep, demonstrated interest) in designing for AI/ML features. This includes understanding prompt engineering, model personality, and the nuances of human-AI interaction.
• Tool Proficiency: Expertise in Figma and experience working within a robust design system.
• Systems Thinking: Ability to create content that scales globally and translates well across different languages and cultures.
• User-Centric Mindset: A passion for human-centered design and a track record of using research to inform content decisions.
• Communication: Excellent collaboration skills and the ability to champion the "why" behind content decisions to stakeholders.
• Education: Bachelor’s degree in a related field.

Responsibilities

• Design for AI & LLMs: Partner with Product and Engineering to design conversational interfaces, prompt-based interactions, and AI-generated outputs. You will ensure AI responses are accurate, helpful, and maintain Smartsheet’s brand voice.
• Collaborative Creation: Understand user needs and business goals to co-create product content alongside design and product management teams.
• Strategic Content Design: Apply and evolve content strategies, guidelines, and processes. Create deliverables such as content audits, research-driven frameworks, and user personas.
• Information Architecture: Design clear navigation and content hierarchies that help users manage complex data and workflows efficiently.
• Advocacy & Education: Educate cross-functional partners on Content Design best practices and the ethical implications of AI communication.
• Continuous Learning: Stay current on emerging trends in UX, Human-Centered Design, and Generative AI to keep our platform at the cutting edge of the industry.
• Support other duties as assigned.

Benefits

• Medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level