Content Design, Vice President

JPMorgan Chase & Co. • New York, NY

21h

About The Position

We are looking for a Vice President of Content Design in Co - Branded Card to elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.
As a Vice President of Content Design in Co - Branded Card, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.
In this role, you will lead design for the Co- Branded portfolio, including all partner cards. Success will rely on exceptional design craft and strong leadership capabilities. Significant impact in this role will require strong relationships with Product, partner portfolio teams, development, and data partners, and the ability to lead, manage, and grow a UX and Content Design team. You will collaborate closely with Research to clarify customer needs and develop a deep understanding of the business, aligning design outcomes to clearly defined goals.

Requirements

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices.
• Ability to conduct detailed communications audit and high-volume delivery.
• Demonstrated mastery in stakeholder management within a matrixed organization, with proven ability to influence, align, and drive outcomes across diverse teams and functions.
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience.
• Champion inclusive, accessible language for diverse audience to ensure seamless, positive interactions across the customer journey.

Nice To Haves

• Experience in financial services, credit cards, or marketing communications
• Proficiency in Figma and UX/UI design
• Proven experience designing and implementing an end-to-end service design and strategy

Responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, aligned to business requirements and user experience goals, and scale them across the Card portfolio.
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable.
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts.
• Own content delivery for regulated customer experiences, serving as a partner to Legal, Compliance, and Risk to deliver clear, human-centered experiences, including servicing and marketing communications, terms and disclosures, and legally complex content at scale.
• Diagram experience flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Define and lead content strategy for net-new experiences, applying systems thinking to create scalable frameworks, patterns, service blueprint, and governance that can be reused and adapted across the broader card portfolio.
• Develop a strong point of view on the Co-Branded Card customer journey, leveraging competitive intelligence, industry best practices, and business priorities to inform content decisions.
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services.
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed