Content Design Strategist Vice President, Employee Experience

JPMorgan Chase • Columbus, OH

128d

About The Position

As a Content Design Strategist Vice President in Employee Experience, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Your focus will be on elevating user engagement through strategic content design, fostering inclusive and intuitive digital experiences. You will lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leveraging your expertise in content design and content architecture, you will provide guidance and direction in the narrative structure of products and services, creating engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. You will champion inclusive design and customer experience, contributing to the success of JPMorgan Chase's user experience design efforts.

Requirements

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices.
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience.

Nice To Haves

• Experience with Content Management Systems and Knowledge Management Systems.

Responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensuring alignment with business requirements and user experience goals.
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable.
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts.
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services.
• Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the customer journey.
• Develop content requirements and content strategy in partnership with product leadership and business leads.
• Oversee, execute, and deliver user-centered content solutions that follow firm-wide governance and best practices, fulfilling project requirements (business goals, user goals, controls, deadlines, and quality).
• Write, create, update, and consolidate knowledge and other types of self-service content based on your strategic point of view, removing outdated or unnecessary content where needed.
• Contribute to evolving firm-wide content standards, terminologies, content patterns, and operations.
• Partner with cross-functional product teams to ensure holistic and strategic journey optimization.
• Direct the structural design of product experience (navigation, labeling, flow).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities