Content Design Senior Associate

JPMorgan Chase & Co. • New York, NY

22h

About The Position

As a Content Design Senior Associate in Banking Payments, you will play an
important role in shaping customer experiences through content, and building
customer confidence across our products and services. Using your expertise in
content design principles, you will plan, create, and structure product content
within a user experience design framework. While collaborating with
cross-functional teams to ensure narrative consistency, your influence will
extend to product design, architecture, and functionality.

Requirements

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings
• Experience simplifying financial and/or technical concepts into plain, customer-friendly UX content
• Demonstrated ability identifying upstream and downstream implications of content and design decisions on product, technology and customer experiences

Nice To Haves

• Experience designing and delivering consumer-facing content/user experiences in regulated industries such as financial services, healthcare, telecommunications, etc.
• Curiosity about how technical systems/infrastructure enable or constrain user experiences
• Demonstrated systems thinking capabilities
• Ability to design repeatable content and design solutions that scale to adjacent scenarios and experiences

Responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Design, structure and organize content to simplify complex technical concepts and effectively guide customers through unfamiliar multi-step, cross-platform task flows
• Develop consistent UX content across products and services through collaboration with internal and external stakeholders
• Articulate rationale for content design decisions and present work to larger groups including senior stakeholders from product, legal and risk
• Manage feedback from peers and stakeholders as part of an iterative design process

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed