Content Creator, Blink

Amazon

396d

About The Position

The Content Creator at Blink plays a crucial role in supporting the team by maintaining a comprehensive library of support content. This position focuses on translating complex processes and policies into accessible references for support associates, ensuring they can perform their roles effectively. The ideal candidate will have a strong background in content creation and management, project management skills, and the ability to make informed decisions in fast-paced environments.

Requirements

• Bachelor's Degree or equivalent work experience
• 3+ years' experience creating support content or technical documentation
• 3+ years' experience using content management systems (CMS), Basic HTML, Microsoft Word, and Microsoft Excel
• 3+ years experience working with complex technical subjects and converting them into content that is easily consumed by customers
• Experience applying and updating style guides for multiple audience types.

Nice To Haves

• Strong written and verbal communication skills
• Ability to research, scope, prioritize, and lead multiple projects at the same time
• Experience developing support content for contact center associates
• Experience creating DITA content
• Experience using markup languages (e.g. XML)
• Experience with Cascading Style Sheets (CSS)
• Experience using data, feedback, and focus groups to improve support content quality
• Structured authoring tool experience
• Experience storyboarding for eLearning or multimedia content

Responsibilities

• Partnering with technical, product, and business teams to gather information for support content
• Writing superior content that enables support associates to perform their job with minimal ambiguity
• Using a combination of data analysis, user research, benchmarking, and content audits to identify high-impact opportunities for improvement across all content areas
• Partnering with our business intelligence team to provide reporting on content usage
• Participating in continuous improvement projects related to content accessibility, usability, and updates
• Addressing requests from associates for updates or corrections to content
• Helping script narration for multimedia training as needed

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree