Contact Lens Assistant

Eye Clinic of Wisconsin•Wausau, WI

7h•Onsite

About The Position

The Contact Lens Assistant provides instruction and information to patients regarding contact lenses in coordination with contact lens technicians and physicians. This role also monitors contact lens inventory and patient orders.

Requirements

High School diploma or equivalent
Ability to work in a fast-paced medical facility while adhering to HIPAA compliance regulations
Demonstrates knowledge of proper, safe, efficient usage of office equipment, computers, and software
Working knowledge of Microsoft Office

Nice To Haves

1-2 years of customer service or optical experience is preferred

Responsibilities

Provide patient education regarding contact lenses and supplies
Insertion and Removal training of Contact Lenses (Deliveries)
Inventory maintenance of contact lens merchandise
Verify contact lens parameters
Assists patients/customers visiting or telephoning the contact lens department with appointment scheduling, orders, billing and insurance concerns and sale of supplies
Documents contact lens orders in patient record, EMR, transfer charts to designated areas
Performs accounts receivable function for contact lens department sales
Assists with inventory maintenance of contact lens trials and supply orders for all satellites
Verifies packing list for CL orders and contact patient for pick up
Computer skills with ECW software , PCIS and EMR
Post charges, payments and adjustments
Run Televox for optical and house calls
Place on-line contact lens ordering with vendors, monitor and process all web orders, CLRx verifications, place specialty CL orders
Meet with Vendor representatives on new product and inventory
Contact lens returns
Work directly with CL Techs and ODs on problem solving and order processes
Be well versed in participating vision plans and insurance plans (CL coverage)
Address patient’s questions and concerns within realm of expertise
Participate in department meetings and offer ideas and suggestions to better serve our patients
Refer any situations outside realm of expertise to appropriate department or employee
Other duties as assigned