Contact Centre Service Consultant
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About The Position
This position is responsible for managing the key functions across Digital service function. Service and Join team is our 24X7 customer servicing team that supports the contact centre business in NZ across various processes. The teams operate around the clock and works in partnership with NZ having shared responsibilities with onshore counterparts. The role requires to handle requests for joining ANZ or applying for a bank account resident or migrant to NZ. Does not need to provide advice and therefore not required to be nominated representative. To provide exceptional customer experience via digital channels (over the phone, online and email) meeting the needs of customers. The outcomes are to be achieved through living the ANZ Values, being competent bankers, and with outputs being well managed and customer oriented. In addition, it will also be expected that this role undertakes some up skilling and cross skilling into other functions to maximise operational capability to establish First Contact Resolution and be flexible to work 24/7 roster.
