Contact Center Workforce Management, Scheduler
Homesafe Alliance•Albany, NY
393d•Remote
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About The Position
The Contact Center Workforce Management Scheduler at HomeSafe Alliance is responsible for optimizing employee schedules in a 24/7 omnichannel Customer Care Center. This role involves leveraging workforce optimization software to ensure service levels are met while maximizing employee and customer experience. The Scheduler will monitor real-time scheduling gaps and collaborate with various teams to enhance overall center performance.
