Contact Center Training Intern (Summer 2026)

Love's Travel Stops & Country Stores, Inc.•Oklahoma City, OK

57d•Onsite

About The Position

Welcome to Love's College Intern Program: The Love's college internship program is frequently referred to as the best in Oklahoma City. This rapidly growing program provides opportunities for students in multiple areas of the business to receive employee level experience, not just busy work. Students gain valuable knowledge that they can't get in a classroom; they are guided through proper etiquette of a professional corporate setting. With a high percentage of full time offers, Love's takes the time to invest not only in the students, but in their future. Internship Activities: Over the course of the summer, Love's interns also participate in the following: Experience multiple business operations Q&A sessions with executives Participation in Greater Grads: InternOKC Community volunteering activities Social-networking events Instructor led Training (Technical and Soft Skills) Mentor program Structured performance feedback Formal presentation to Love's leadership The Contact Center Training Intern will collaborate with Customer Service and Help Desk Trainers to support both ongoing and new training initiatives, including curriculum development and instructional design.

Requirements

HS Diploma or equivalent required
Currently enrolled in four year university program, a sophomore level or above (pursuing a Bachelor's Degree in Business Administration, Human Resources, Learning, Education, Marketing or related degree)
Experience working in creative and productive team environment, working with deadlines and some research experience
Knowledge of basic computer hardware and peripherals
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Critical thinking abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Customer service or soft skills
Excellent verbal and written communication skills
Knowledge of Microsoft Office
Requires prolonged sitting, some bending and stooping
40-hour on-site work week
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires normal range of hearing and vision

Responsibilities

Prepare classroom and training materials prior to each new hire training class.
Support onboarding efforts for new hire training classes
Communicate with leadership to identify training needs including continuation training.
Research new instructional training methods and training metrics
Assist in e-learning training methods including video/podcasts
Research trends in leadership development
Design presentation templates
Assist in curriculum development for leadership training program.
Participate in classroom training modules.

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