Contact Center Trainer I

Kimball Midwest•Columbus, OH

38d•Onsite

About The Position

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Contact Center Trainer I for our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. Position Overview The Contact Center Trainer I is responsible for delivering high-quality training to associates in the Administrative Services Contact Center and driving continuous learning initiatives. This role requires strong subject matter expertise in administrative services, contact center operations, and various Kimball Midwest functions, all while supporting customers, sales representatives, and internal staff. A commitment to our two-customer philosophy is essential.

Requirements

Bachelor's degree in a business-related field or equivalent experience
2+ years' experience in an administrative services or customer service role
Proficiency in Microsoft Office applications (Word, Excel, AX, etc.)
The ability to maintain discretion while working with confidential information
The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions

Responsibilities

Manage onboarding, training, and evaluation for new and existing contact center associates.
Recommend and provide additional training based on performance observations and role requirements.
Maintain comprehensive knowledge of Administrative Services and related departments involved in Contact Center activities.
Ensure all staff remain current on Contact Center processes by collaborating with the Department Trainer.
Partner with the Document Management Specialist to review, update, and create training materials.
Assist in executing corporate initiatives to achieve annual goals.
Monitor calls and deliver constructive feedback to enhance performance.
Evaluate training effectiveness and adjust programs as needed.
Prepare reports on training activities and outcomes for management review.
Respond promptly to voicemails, emails, and Teams messages during business hours.
Complete all assigned trainings.