Lynchburg Contact Center Support Services Representative I

Apple Federal Credit Union•Lynchburg, VA

1d•Onsite

About The Position

Exciting news! Apple Federal Credit Union has expanded to Lynchburg, opening an on-site call center in the heart of Main Street to support our existing team in Northern Virginia. We’re on a mission to improve lives and fulfill dreams, and we want YOU to be a part of it! We’re hiring Contact Center Support Services Representatives (Call Center). These are full-time, hourly roles with paid training and fantastic benefits. Hours of operation are: Monday–Friday: 8 a.m. to 6 p.m. Saturday: 9 a.m. to 1 p.m. All positions are on-site, offering a great opportunity to build connections and grow with a team that truly cares. Join our Lynchburg team and help bring Apple FCU’s exceptional service to members. We can’t wait to welcome you aboard! Why Join Apple? Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more. Additional workplace highlights: Named a USA Today Top Workplace in 2025 Named a Top Workplace by The Washington Post in 2024 Diverse, friendly work environment, progressive management staff 24 branches in Virginia Role Under general supervision, but following established policies and procedures, assists members through a variety of contact methods on matters pertaining to their accounts, including balance inquiries, transfer of funds and general member service inquiries. Answers questions concerning services provided by the credit union from members and staff.

Requirements

Minimum one year of financial institution experience and/or contact center experience preferred.
High school diploma or equivalent (GED).
Ability to learn and cross-sell credit union products and services based on members’ needs.
Ability to multi-task efficiently while maintaining thorough attention to detail.
Laptop proficiency in Microsoft Word/Windows/Teams on multiple screens.
The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, laptop, copier, telephone, etc.

Nice To Haves

Previous teller, lending, sales or member/customer service experience preferred.

Responsibilities

Represents the credit union to the member by telephone in a courteous, professional manner. Provides prompt, efficient and accurate service in the processing of all transactions, such as withdrawals, transfer of funds, requests for account information, etc.
Provides information to members via telephone on loan options, rates, terms and collateral requirements. Informs members of necessary information required to complete loan applications. Completes loan requests by telephone and prepares for review by Loan Officer. Prepares loan documentation for approved loans in accordance with established procedures. Processes approved loans, reviews documentation and inputs information.
Receives and handles all calls regarding member accounts. Provides accurate information to members regarding credit union services, products, policies and procedures. Advises members of federal regulations applicable to these policies and procedures. Resolves member complaints and errors.
Opens new accounts, explaining options such as single and joint ownership for savings and checking, gathers required information and prepares necessary paperwork for members to process new account.
Cross sells credit union products and services to members.