Contact Center Support Operator II

Cleveland Clinic • Great Barrington, MA

72d

About The Position

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This is a part-time position. A caregiver in this role works 3:00pm to 10:30pm. Requirements include every other weekend and every other holiday.

Requirements

• High school diploma or GED.
• One year of call center or telephone operator experience OR two years of customer service experience.

Nice To Haves

• Emergency Medical Dispatch (EMD) certification.
• Experience in healthcare or a related field.

Responsibilities

• Answer and provide information to inbound and internal callers by accessing electronic alphabetical, geographical directories and transfer to the appropriate destination.
• Answer and process after hour patient and emergency internal calls to physicians, medical emergency codes and internal medical emergency events using prescribed protocols and procedures.
• Handle calls for multiple hospital sites.
• Offer special assistance to people who are unable to dial or who are in emergency situations and provide relay service for hearing impaired callers.
• Perform various data entry tasks, such as updating application database, phone directories and other electronic reference material.
• Work in Epic to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date/time, etc.

Benefits

• Comprehensive health benefits.
• Opportunities for professional development.
• Supportive work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED