Contact Center Support Engineer - CCaaS
Nava Software Solutions•Houston, TX
417d
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About The Position
The Contact Center Support Engineer will play a crucial role in supporting the adoption of CCaaS solutions, particularly focusing on troubleshooting and resolving issues related to voice quality, contact deliverability, and network stability. This position requires a strong background in Help Desk operations and CCaaS technologies, with responsibilities including managing incidents, supporting root-cause analysis, and advocating for Help Desk training needs. The role offers an opportunity to impact CCaaS processes significantly, enhancing the overall user experience.
