Contact Center Support Associate

Fiserv, Inc.•Marietta, GA

78d

About The Position

As a Contact Center Support Associate, you will work directly with customers to troubleshoot remote deposit and digital check scanner products. You'll support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.

Requirements

High school diploma or equivalent.
Minimum 1 year of experience in a technical support role.
Experience installing and troubleshooting software or hardware.

Nice To Haves

Knowledge of firewalls and drivers.
Experience providing support via remote desktop.

Responsibilities

Respond to inquiries that are highly complex in nature and diagnose issues.
Support application, IT hardware and software products.
Handle problem recognition, research, isolation, and resolution steps.
Own issue resolution and coordination with external resources to include product development as well as external software and hardware partners.
Provide escalation level technical support.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers' extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Medical, Vision and Dental Benefits
Comprehensive benefit plans to suit your unique needs
Fuel Your Life Wellness Program
Resources to elevate your well-being
401k, Employee Stock Purchase Plans and Incentives & Bonuses
When Fiserv performs well, so does your financial health
Employee Resource Groups
Celebrating inclusion in the workplace
Paid Time Away
Providing the time off to manage personal needs