Contact Center Specialist

GT Independence•High Point, NC

9d•Onsite

About The Position

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. OUR MISSION To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences. As a Contact Center (Self-Determination Support Specialist) or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders. As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us. _____________________________________________ What Culture & Belonging Means at GT: Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Requirements

High School Diploma or GED required

Nice To Haves

Associate degree preferred

Responsibilities

Creates, completes, updates, and reviews employee and client records (PR, CS)
Enters information into computer databases for effective record keeping (All)
Administers new and existing DocuSign accounts (PR, CS)
Prepares and sends documents via mail using approved communications (PR, CS)
Ensures the proper naming and saving of documents in the document management system (PR, CS)
Assists stakeholders in returning documents (PR, CS)
Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
Ensures all compliance standards are met for audit purposes (All)
Performs timesheet reviewing (PY)
Performs time tracking (PY)
Performs proofing & posting (PY)
Reviews overlap and overtime reports (PY, CS)
Handles inbound calls and assists with making outbound calls as requested (CS, PY)
Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY)
Completes administrative tasks such as filing, copying, data entry, etc... (All)