Contact Center Specialist
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About The Position
Under moderate supervision, moderate decision-making, guided by policy and focused on daily operations with a direct impact on client retention, works in a contact center environment and is responsible for supporting and meeting the service needs of all clients, their employees and internal service and sales team members who seek information from the Insperity Contact Center. Resolves a high volume of issues and inquiries by taking ownership and coordinating with other internal departments or external vendors as necessary to obtain positive resolutions. This position is required to have experience in two of the primary skillsets defined below and MarketPlace. The team member is responsible for meeting expectations by maintaining knowledge and performing the associated duties required to support two applicable skillsets.
