A highly responsive, data-driven role focused on maintaining real-time operational efficiency in a fast-paced call center environment. The Intraday Analyst monitors live call volumes, agent availability, and service levels, making immediate schedule adjustments to ensure optimal staffing and customer experience. They serve as a central communication point between workforce management, operations, and team leads, providing hourly performance updates and escalating service risks as needed. The Intraday Analyst ensures real-time workforce efficiency by monitoring call volumes, agent availability, and service levels throughout the day. They make live schedule adjustments, coordinate with operations and team leads, and respond swiftly to unexpected changes like call spikes or absenteeism. Using workforce management tools (e.g., NICE, Verint), they generate hourly performance reports and help maintain service level targets.