Contact Center Specialist Financial Aid (Remote)

Universal Technical Institute • Phoenix, AZ

1d • $20 - $22 • Remote

About The Position

Join Universal Technical institute as a remote Contact Center Specialist! You'll be answering general questions, scheduling student appointments, or transferring calls to a functional Financial Aid team member. This position serves as a call center representative supporting both inbound and outbound call campaigns. This position also functions as a point of contact for inquiring and enrolled students interested in attending one of Universal Tech's technical programs.
This is an excellent entry-level opportunity for individuals who are detail-oriented, fast learners, and able to thrive in a fast-paced, customer-focused environment.
Recent college graduates with strong learning agility and candidates from customer service, call center, hospitality, and other fast-paced customer-centric industries are encouraged to apply. No prior financial aid experience required — paid training is provided.

Requirements

• Must have a High school diploma or GED (required)
• Familiarity with CRM systems (e.g., Microsoft Dynamics), Zoom/Teams for video workshops and basic computer proficiency (required)

Nice To Haves

• One (1) years of customer service or call center experience (preferred)
• Experience in higher education, student services, or financial aid (preferred)

Responsibilities

• Handle high-volume inbound and outbound calls to support student inquiries and outreach campaigns
• Respond to student questions and assess financial status
• Understand and accurately address general questions regarding programs, enrollment, and financial aid
• Provide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team member
• Apply effective communication techniques to manage and resolve concerns professionally
• Work from activity queues in Dynamics CRM
• Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel
• Ensure quality and consistency in student messaging
• Maintain a positive and professional tone across all communications
• Achieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns.
• Other duties as assigned

Benefits

• $20 - $22/hr, based on experience
• Paid Training
• Tuition Waiver: Tuition waiver for you AND eligible dependents (UTI and Concorde programs)
• Paid Time Off: Vacation, Sick, Flexible PTO, and Holiday pay
• Retirement Matching
• Paid Parental Leave: 4 weeks of paid for birthing and non-birthing parents
• Insurance Coverage: Competitive medical, dental, and vision plans
• Pet Insurance: through ASPCA
• Health Plan Enrollment: Begins the first of the month after one full month of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED