Contact Center Scheduler II, Family Medicine
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About The Position
The Level II Call Center Scheduling Specialist is one of the first points of contact for patients requesting appointments with our providers or information about our practices. Working in a call center environment, the Level II Call Center Scheduling Specialist is responsible for managing incoming referrals and scheduling appointments for a clinical department. Clinical departments are complex multi-specialty, multi-location medical practices serving a broad geographic area. In addition, Level II Call Center Specialist must also have achieved mastery in scheduling and is a subject matter expert in complex appointment scheduling functions. Able to schedule for two clinical departments. They should be able to provide training and be a resource to new staff. Achieves exceptional ongoing QA scores and exceeds productivity metrics.
