Contact Center Sales Representative Full-Time Seasonal – Hybrid

Spring-Green Enterprises & Subsidiaries•Plainfield, IL

19h•$18•Hybrid

About The Position

SGE Marketing Services, an affiliate of Spring-Green Enterprises is hiring a Full Time Seasonal Contact Center Sales Representative in our Call Center located in Plainfield, IL. This is a hybrid remote/onsite work arrangement after successful completion of onsite training. $18.00 / Hour + Commission Incentives We offer Competitive Benefits Including; A hybrid work schedule after training Health, dental, and vision insurance coverage Disability and life insurance coverage Spring-Green has been providing lawn, pest and tree care services for over 48 years through a network of company owned and franchised locations. As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces. At Spring-Green, our culture supports team members’ pursuits of professional and personal growth. We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Summary Under the direction of the Contact Center Sales Manager, the Contact Center Sales Representative will perform inbound and outbound call center sales functions and initiatives that support the organization’s overall sales goals and objectives. This specifically includes handling and converting inbound lawn care and pest control sales leads and interest, providing customer support for sales related questions/inquiries and driving account growth and diversification through upselling efforts with existing customers. Other duties include: Executing various outbound sales and upsell call campaigns, providing customer support for sales/pricing related questions and inquiries, completing property measurement projects, and executing other sales initiatives as assigned.

Requirements

Strone phone and verbal communication skills along with active listening
Familiarity with Microsoft Teams & Outlook and/or similar communication platforms
Excellent multitasking abilities, skilled in prioritizing tasks and objectives
Strong customer centric focus with the ability to adapt to various personality types
Ability to work effectively both in a team setting and/or independently
Strong computer & technical experience
Minimum typing skills 40 WPM.
High school diploma or GED required
At least 2-3 years of experience in inbound or outbound sales and/or customer service/call center environments, or a comparable combination of education and experience.

Nice To Haves

Some coursework in Business, Sales, Customer Service, Communications, or related fields is preferred.

Responsibilities

Handle and convert inbound customer sales inquiries and provide information about our services while utilizing selling techniques to encourage customers to buy.
Perform outbound sales calls to promote our lawn care and pest control services to prospects and customers while leveraging available and recommended services in response to marketing efforts .
Measure and document property sizes to support accurate program and service price quotations.
Build and maintain relationships with customers to ensure satisfaction, brand loyalty and repeat business.
Document all inbound and outbound call interactions in CRM system, maintaining accurate documentation of customer call records, sales activities and customer account information.
Process payment information for inbound and outbound sales transactions accurately and efficiently.
Answer incoming calls by directing and assisting existing customers with additional sales questions or needs to promote our additional services and/or pest control services.
Utilize alternative methods to assess and provide accurate program/service pricing quotations when direct measurements are not available.
Utilization of CRM, Microsoft Outlook & Microsoft Teams software.
Thoroughly communicate appropriate information to customers and coworkers, both verbally and in writing, in a professional, friendly and caring manner.
Performs other duties as assigned.