Contact Center Sales Representative

MassMarkets • Garden City, GA

102d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a persuasive and goal-oriented Sales Representative to join our BPO contact center. You will be responsible for making outbound calls, promoting products or services, and closing sales while maintaining a high level of customer satisfaction. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent.
• 1-2 years of sales experience in a contact center or telesales environment.
• Excellent communication, persuasion, and negotiation skills.
• Ability to work under pressure and meet targets.
• Familiarity with sales tools and CRM platforms.
• Fluent in English and Spanish.

Responsibilities

• Make outbound calls to prospective or existing customers.
• Present and promote products or services to meet customer needs.
• Handle objections and close sales effectively.
• Maintain accurate records of calls, leads, and sales in the CRM system.
• Meet or exceed daily, weekly, and monthly sales targets.
• Follow scripts and compliance guidelines during calls.
• Collaborate with team members to improve sales strategies.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees