Contact Center Sales Inbound/Outbound II

Aston Carter • OR

84d • $20 - $20

About The Position

We are seeking dedicated phone agents to handle outbound prospective customer leads through our dialer system. The primary role is to screen prospective customers interested in speaking to a licensed agent to either review an existing quote or provide a new quote. Agents will transfer interested customers via a warm transfer to our licensed agents. We will monitor the transfer rate and the bind rate on the transferred leads to ensure the quality of the screening and transferred leads.

Requirements

• Excellent written and interpersonal communication skills.
• Strong time management skills.
• Experience in customer service and/or sales phone roles.
• Satisfactory computer and typing skills.
• 1-2 years of experience in a call center, inbound or outbound (outbound is a plus).
• High School Diploma required.

Nice To Haves

• Experience in the insurance industry is a plus.
• Must have a PC with Windows 11, hardwired internet with a minimum upload speed of 100MBPS, mouse, keyboard, and headset.
• A second screen is strongly encouraged.
• Positive attitude and good communication skills.
• Willingness to help peers.

Responsibilities

• Handle outbound prospective customer leads through the dialer system.
• Screen prospective customers interested in speaking to a licensed agent.
• Transfer interested customers via warm transfer to licensed agents.
• Monitor transfer rates and the bind rate on transferred leads to ensure quality.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees