Contact Center Sales Inbound/Outbound II

Aston Carter • Saddle Brook, NJ

12d • $20 - $20 • Remote

About The Position

We are seeking dedicated phone agents to manage outbound prospective customer leads through our dialer system. The primary role is to screen prospective customers interested in speaking with a licensed agent to review an existing quote or to provide a new quote. Agents will perform warm transfers of interested customers to our licensed agents. We will monitor transfer rates and bind rates to ensure quality screening and transferred leads.

Requirements

• Excellent written and interpersonal communication skills.
• Time management skills.
• Experience in customer service and/or sales phone roles.
• Satisfactory computer and typing skills.
• 1-2 years of experience in call center (outbound is a plus).
• HS Diploma.

Nice To Haves

• Insurance experience is a plus.
• Positive attitude and willingness to help peers.
• Good communication skills.

Responsibilities

• Handle outbound prospective customer leads using the dialer system.
• Screen prospective customers for interest in speaking with licensed agents.
• Perform warm transfers of interested customers to licensed agents.
• Monitor transfer rates and bind rates to maintain quality screening and transferred leads.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees