Contact Center Sales Agent

OneMCI•Midway, GA

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for helping people and achieving results? Join our dynamic team as a Contact Center Sales Agent , where every call is a chance to connect, solve, and succeed. In this role, you’ll engage with customers over the phone, provide product information, resolve inquiries, and close sales. If you thrive in a fast-paced, goal-driven environment and love turning conversations into conversions, we want to hear from you! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
Familiarity with Windows operating systems
Reliable and punctual with a strong work ethic
Skilled in troubleshooting, conflict resolution, and customer service
Empathetic, patient, and responsive to customer needs
Ability to multitask, stay focused, and self-manage
Team-oriented with strong interpersonal skills
Comfortable in a fast-paced, ever-changing environment
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Responsibilities

Handle inbound and outbound calls with professionalism and empathy
Use training and resources to confidently answer questions and recommend products/services
Build rapport, understand customer needs, and resolve issues effectively
Research systems to locate missing information and collaborate with internal teams
Manage customer accounts and process orders accurately using company systems
Follow scripts, policies, and procedures to ensure consistency and compliance
Protect customer privacy and handle sensitive information responsibly
Escalate complex issues to appropriate team members when needed
Stay current with training, updates, and program changes
Meet attendance, punctuality, and performance expectations

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.