Contact Center Sales Advisor

National Debt Relief, LLC.

93d • $20

About The Position

The Contact Center Sales Advisor (Reach Financial Opener) position is non-exempt and focused on providing exceptional phone support for National Debt Relief’s clientele who are enrolled in our debt settlement program. The role consists of answering general inquiries from clients, addressing any problems or concerns they may have, and anticipating our client’s needs as they progress through our program to ensure successful completion. A typical day consists of making and answering inbound and outbound calls, determining loan eligibility, and maintaining a positive rapport with our client base to ensure they receive the best possible experience with National Debt Relief. This position has an expected start date of 1/12/2026. This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT. We are seeking individuals who are available for the following 8 hour shift scheduling option: Monday - Friday 11 a.m. - 8 p.m. Eastern Time. Scheduling decisions are based on business need and will be confirmed prior to hiring.

Requirements

• High school diploma or equivalent required
• Bilingual in Spanish is preferred
• Computer competency and the ability to work with a computer
• 2 years’ frontline experience in sales, financial services, or loan processing
• Experience in a contact center preferred
• Strong organizational and multi-tasking skills with an acute attention to detail
• Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems

Nice To Haves

• Comfortable working in a goal driven, fast-paced, high volume environment
• Clearly explain details about the company's loan program to prospective customers
• Recall details of calls with clients and to record those details accurately in Salesforce
• De-escalate stressful situations
• Support and de-escalate vulnerable and sometimes difficult clients
• Remain calm and professional during difficult discussions
• Take constructive feedback

Responsibilities

• Handle inbound and outbound calls to assess client's financial position
• Enroll qualified clients into an express loan consolidation program
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Follow up on leads and opportunities in a timely and professional manner
• Meet or exceed monthly sales goals while maintaining high customer satisfaction
• Adhere to National Debt Relief and the Loyalty team’s policies and procedures and any applicable changes to either

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees