Contact Center Representative

Credit Union Of New Jersey • Ewing Township, NJ

390d • $37,440 - $41,600

About The Position

The Contact Center Representative at Credit Union of New Jersey plays a crucial role in providing exceptional service to members by addressing their inquiries related to loans, deposits, and account management. This position emphasizes a member-centric approach, ensuring that members receive timely and accurate information while fostering a supportive and collaborative work environment.

Requirements

• High school diploma or GED required.
• 1-3 years of related experience and/or training in customer service or financial services preferred.
• Strong analytical abilities and excellent member service skills.
• Good communication, organizational, and interpersonal skills.

Nice To Haves

• Experience in a contact center environment (1 year preferred).

Responsibilities

• Answer telephone inquiries from members regarding loan and deposit services, credit debit and ATM cards, account information, and other member requests.
• Respond to members' inquiries regarding account operations, access to services, account usage charges, and interest rates on savings and loan products.
• Resolve account discrepancies and assist members in effectively utilizing the services offered by the credit union.
• Operate a computer CRT terminal to access member account information and accurately record transactions and information requests.
• Take loan applications over the phone and communicate decisions to members within 24 hours.

Benefits

• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Credit union membership
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED