Contact Center Representative
Preferred Mutual Insurance Company•Oneonta, NY
450d•$35,360 - $45,760
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About The Position
The Call Center Representative plays a crucial role in delivering exceptional service to both internal and external customers within the Business Services Unit. This position involves processing transactions and handling high-volume calls of lower to medium complexity, with a focus on billing and agent inquiries. The representative is expected to learn various call queues, follow established procedures, and contribute to continuous improvement efforts while meeting defined performance goals.
