Contact Center Representative

Jordan Credit Union • Sandy, UT

436d • $38,958 - $38,958

About The Position

The Contact Center Representative at Jordan Credit Union is responsible for assisting members and potential members with their inquiries via telephone and text. This role emphasizes customer service, ensuring that members' financial needs are met with courtesy and efficiency. The representative will act as a liaison between members and internal departments, facilitating communication and problem resolution.

Requirements

• Must be 18 years or older to work for Jordan Credit Union.
• Ability to fluently speak, read, and write in both Spanish and English is preferred.

Responsibilities

• Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner.
• Maintain a pleasing and professional demeanor while addressing member concerns and questions.
• Act as a liaison between members and other internal departments, transferring calls and texts to appropriate staff.

Benefits

• Full-time position with a competitive hourly wage of $18.73.
• Half day off each week and rotating Saturdays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed