The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and pension retirement benefits to employees of local governments and school districts in Illinois (with the exception of the City of Chicago and Cook County). We are the second largest—and best funded—statewide public pension system in Illinois, IMRF serves approximately 3,000 municipal employers in the State. We are an award-winning organization, located in Oak Brook. The Member Services Contact Center Representative is to act as liaison between IMRF and its customers (members, annuitants, and beneficiaries) to foster interactive, informed, and collaborative working relationships by providing excellent customer service. The customer service representative is primarily responsible for responding to incoming telephone calls and may also be responsible for responding to emails, online chat, and other omnichannel contact center services as assigned. The representative with generalist training and skills in IMRF retirement and disability benefit policies, procedures, and laws will assist customers by providing answers and guidance regarding (member and retirement eligibility, status on transactions in process, information related to applying for benefits, etc., and other employee status information). These services must be delivered in an empathetic, courteous, professional, and expedient manner. The Contact Center Representative will be assigned to a specific office location for specific daily hours. Temporary and/or limited periods of remote work may be assigned based on IMRF determined needs.