Contact Center Representative
Global Connections to Employment, Inc.•Pensacola, FL
5d•$18•Remote
About The Position
REMOTE POSITION - The Contact Center Representative is responsible for effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.). This position analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence. Additionally, it will accurately document inquiry outcomes for tracking and analysis.
Requirements
- One (1) year of experience in a contact center role preferred.
- Must have experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input).
- Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint).
- Must have strong attention to detail and organizational skills.
- Must be able to obtain and maintain a position of public trust security clearance.
- U.S. Citizenship is required per government contract.
Nice To Haves
- One (1) year of experience in a contact center role preferred.
- Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint).
Responsibilities
- effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.)
- analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence
- accurately document inquiry outcomes for tracking and analysis
Benefits
- Paid Time Off
- medical, dental, and vision plans
- accident, hospital indemnity and critical illness
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
