Contact Center Representative

TEKsystems • Chino, CA

1d • $20 - $20 • Onsite

About The Position

Are you passionate about helping people and thrive in a fast-paced environment? Join our team as a Customer Service Representative, where you’ll be the voice of Honda customers, assisting with recalls, warranties, and troubleshooting.
You’ll handle 30–40 inbound calls per shift, providing accurate information, scheduling appointments, and documenting cases with precision. This role requires empathy, professionalism, and the ability to navigate multiple screens and software tools seamlessly.

Requirements

• Previous customer service experience required.
• Strong computer skills; able to navigate multiple tabs and software.
• Typing speed of at least 35 WPM.
• College degree preferred (or equivalent work experience).
• Independent decision-making skills and ability to work with minimal supervision.

Nice To Haves

• Automotive or dealership experience is a huge plus.

Responsibilities

• Manage high-volume inbound calls with professionalism and care.
• Schedule appointments for airbag recalls and provide dealership details.
• Support customers with warranty questions and troubleshooting radio codes.
• Document cases accurately and dispatch to the right department when needed.
• Collaborate with a team of 10 for feedback and growth opportunities.
• Consistently meet performance targets in call handling and customer satisfaction.

Benefits

• Paid Time Off accrues from day one (usable after 90 days).
• 7 paid holidays annually (Christmas, New Year’s, Memorial Day, Labor Day, Thanksgiving, MLK Day, 4th of July).
• Career growth opportunities across 8–9 Honda departments.
• Fun workplace culture with raffles, lunches, spirit weeks, and recognition events.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees