Contact Center Representative

Philadelphia Insurance Companies • Leawood, PA

3d

About The Position

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best. We are looking for a Contact Center Representative to join our team! Summary: Provides daily service and support to resolve customer and agent inquiries and issues via telephone, chat and email. Assumes responsibility of representing and protecting the company brand in all service related interactions with customers and agents. A typical day will include the following: Communicate with a professional, positive and helpful tone. Assume ownership of issues as needed to guide/ensure prompt resolution. Troubleshoot to identify root cause and determine appropriate course of action for resolution. Demonstrate basic insurance coverage to clarify and instruct customers on the steps needed to reach desired outcome. Continually expand your knowledge and abilities through active learning and accepting and /or delivering constructive feedback. Deliver an outstanding service experience to every customer via multi-channel contacts (phone/chat/email), every time. Generate appropriate and agile responses, approaches and solutions based on the situation. Resolve issues on first contact whenever possible.

Requirements

• High School diploma or equivalent
• One to three years customer service experience
• Knowledge of Microsoft Office or its equivalent
• We are looking of individuals that can work 11:30 AM - 8:00 PM EST

Responsibilities

• Communicate with a professional, positive and helpful tone.
• Assume ownership of issues as needed to guide/ensure prompt resolution.
• Troubleshoot to identify root cause and determine appropriate course of action for resolution.
• Demonstrate basic insurance coverage to clarify and instruct customers on the steps needed to reach desired outcome.
• Continually expand your knowledge and abilities through active learning and accepting and /or delivering constructive feedback.
• Deliver an outstanding service experience to every customer via multi-channel contacts (phone/chat/email), every time.
• Generate appropriate and agile responses, approaches and solutions based on the situation.
• Resolve issues on first contact whenever possible.

Benefits

• We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match.
• Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities.
• Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees