Contact Center Representative

Regions Financial • Hattiesburg, MS

107d • $32,198 - $37,255 • Remote

About The Position

If you are passionate about making a difference in the lives of others, you'll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions' Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.

Requirements

• High school diploma or GED.
• Applicants will be expected to pass any assessment associated with the position.
• Onboarding includes three weeks' instructor led and two to four weeks on-the-job training.
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.

Nice To Haves

• One (1) year customer service or production experience.

Responsibilities

• Help enrich our customer's lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide range of banking products and services.
• Use banking expertise to help customers identify the next step to accomplish their financial goals.
• Provide customers with advice, guidance, and education.
• Put the customer first and show commitment by implementing core values into everyday conversations.
• Strive to provide solutions for immediate and long-term needs on every contact.

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED