Contact Center Representative Part Time Midvale

Cyprus Credit Union-posted about 1 year ago

$37,856 - $37,856/Yr

Part-time • Entry Level

Midvale, UT

Credit Intermediation and Related Activities

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The Contact Center Representative position at Cyprus Credit Union is a part-time role focused on providing exceptional customer service to members over the phone. The representative will assist with various member services, ensuring a positive experience while promoting financial products and maintaining a supportive community atmosphere.

Perform a broad variety of member services over the phone, including checking account balances and transferring funds.
Calculate interest and assist with card disputes and loan payments.
Help members with bookkeeping and checking account problems.
Utilize product knowledge to uncover needs and cross-sell financial products.
Handle frustrated callers with empathy and professionalism.
Refer members to the appropriate department or employee when necessary.
Perform related clerical tasks promptly and accurately.
Maintain a clean, secure, and well-maintained work area.

High school diploma or equivalent.
One year of credit union experience.
Thorough knowledge of member services and financial products provided.
Understanding of member bookkeeping procedures.
Computer and 10-key skills.
Phone skills and etiquette.
Basic math skills.
Exceptional customer service skills.

Excellent communication and public relations skills.
Tactful and diplomatic demeanor.
Strong problem-solving and reasoning skills.
Organizational skills with excellent follow-through.

Paid holidays
Tuition reimbursement
Paid time off
Opportunities for advancement
Flexible schedule

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Contact Center Representative Part Time Midvale

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