Contact Center Representative - Claims Intake

Sentry Insurance • Stevens Point, WI

233d • Remote

About The Position

As a Call Center Representative, you play a critical part in providing services to insureds, claimants, and others relating to the 'First Notice of Loss' reports. As Sentry's promise to be there for our customers during their time of need, you'll provide technical support for the processing of claims. This position can be filled in a full-time or part-time capacity and will be scheduled 40 hours per week. Hours for this position are between 7:00 a.m. - 10:00 p.m. CST, Monday through Sunday. Our schedules are generated two weeks in advance, based on business forecasting.

Requirements

• Customer service experience
• Strong punctuality and dependability
• Solid oral and written communication skills
• Effective listening skills
• Proficient computer skills
• Ability to adapt to an ever-changing environment

Nice To Haves

• Preferred Proficiency in Spanish

Responsibilities

• Work with a team to successfully meet department phone Key Performance Indicators
• Process claims for policyholders, claimants and others over the phone
• Assist with processing claims that are received over the internet/mail
• Participate in weekly team huddles and associate engagement activities

Benefits

• Flexibility through a scheduled Hybrid work model
• Meal Subsidy available for associates who report to an office
• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting
• Tuition Reimbursement program
• Generous Paid-Time Off plan
• Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance
• Parental leave
• Health and Wellness benefits
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities