Contact Center Representative (Call Center)
About The Position
Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits! FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams. FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs. With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.
Requirements
- Some college preferred.
- Experience in a Contact Center or financial institution a plus.
- Demonstrated ability to investigate and solve complex problems.
- Must be accurate, detailed oriented, organized and possess excellent time management skills.
- Strong interpersonal, verbal and written communication skills along with basic math skills.
- Proficiency in Microsoft Office programs to include but not limited to Outlook, Word and Excel
Nice To Haves
- Experience in a Contact Center or financial institution a plus.
Responsibilities
- Provide members (we call our customers “members”) and other individuals with personalized support through all channels of communications: telephone, email, voicemail, online chat, web, and other digital media.
- Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments and other member needs.
- Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications.
- Utilizing a "member centric" approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives.
- Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
- Assist with Live Chat, as needed.
- Participate in and contribute to FedEx Employees Credit Association’s Bank Secrecy Act compliance.
- Maintain an excellent understanding and commitment to the Quality Assurance Program and FedEx Employees Credit Association’s products and services.
- Encourage team work within the organization by supporting each other.
- Follow our internal CARE Standards for service as it relates to members and co-workers.
- Perform all other duties and responsibilities as assigned.
Benefits
- medical
- dental
- vision
- life
- AD&D
- short-term disability
- EAP
- 401k with company match
- profit-sharing
- discounts on financial products and services
- paid vacation and personal days
- paid time for volunteering
- extensive professional development opportunities including on-site educational and leadership development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
