Fedex Employee Credit Association-posted 3 months ago
Full-time
Memphis, TN
51-100 employees

Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits! FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams. FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs. With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN.

  • Provide members and other individuals with personalized support through all channels of communications: telephone, email, voicemail, online chat, web, and other digital media.
  • Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments and other member needs.
  • Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications.
  • Utilizing a 'member centric' approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives.
  • Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
  • Assist with Live Chat, as needed.
  • Participate in and contribute to FedEx Employees Credit Association’s Bank Secrecy Act compliance.
  • Maintain an excellent understanding and commitment to the Quality Assurance Program and FedEx Employees Credit Association’s products and services.
  • Encourage team work within the organization by supporting each other.
  • Follow our internal CARE Standards for service as it relates to members and co-workers.
  • Perform all other duties and responsibilities as assigned.
  • Some college preferred.
  • Experience in a Contact Center or financial institution a plus.
  • Demonstrated ability to investigate and solve complex problems.
  • Must be accurate, detailed oriented, organized and possess excellent time management skills.
  • Strong interpersonal, verbal and written communication skills along with basic math skills.
  • Proficiency in Microsoft Office programs to include but not limited to Outlook, Word and Excel.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • AD&D insurance
  • Short-term disability
  • Employee Assistance Program (EAP)
  • 401k with company match
  • Profit-sharing
  • Discounts on financial products and services
  • Paid vacation and personal days
  • Paid time for volunteering
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