Contact Center Representative - 1st Shift Part Time

Wawa, Inc.

72d

About The Position

At Wawa, our Contact Center Representatives are the friendly voice, on the other end of the phone, who our store Associates and customers reach out to for a multitude of needs. Our Contact Center Representatives are proud to be part of our beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. If you’re passionate about helping our internal and external customers resolve issues, and being part of a collaborative team, keep reading. Wawa’s Contact Center Representatives provide best in class customer experiences. Our hybrid in-office work environment allows Contact Center Representatives to interact with colleagues to build relationships on a regular basis. Wawa’s culture is relationship driven. Please note, fully remote work is not an option. Our Contact Center Representatives complete an interactive in-office and remote training session to learn how to resolve and at times escalate issues. Wawa provides extensive training documents, knowledgebases, as well as one-on-one coaching. Our Contact Center Representatives work across many departments including Technology, Store Operations and more. Our CCR’s provide support for our mobile app, rewards platform, in-store IT systems, facilities and much more. If you are successful juggling multiple competing priorities in your current role, this might be the right role for you. This is a high optics role with cross-functional interaction which can create opportunities for career growth at Wawa. Successful CCR’s are provided opportunities for professional development and increases in compensation inside and outside our Contact Center department.

Requirements

• 2-3 years of experience in a call center or customer recovery environment.
• High school diploma, technical certification, or equivalent experience.
• Comfortable and experienced using Microsoft Office, especially Outlook and Teams.
• Ability to work with 10-15 apps open and adapt quickly to changing technology.
• Bilingual in Spanish/English is a plus.

Nice To Haves

• Experience leveraging web-based programs to provide user-friendly solutions.
• Detail-oriented, organized, and curious.
• Willingness to work flexible hours based on business needs.

Responsibilities

• Provide best in class customer experiences.
• Interact with colleagues to build relationships.
• Complete an interactive in-office and remote training session.
• Resolve and escalate issues as necessary.
• Support various departments including Technology and Store Operations.
• Provide support for mobile app, rewards platform, and in-store IT systems.

Benefits

• Health benefits.
• Employee Stock Ownership Plan (ESOP).
• 401(k).
• Education Assistant Program.
• Paid time off.
• Access to other benefit and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees