Contact Center Rep- Credit Card March 23rd Jacksonville, FL

TD Bank • Jacksonville, FL

14h • $22 - $31 • Onsite

About The Position

The Contact Center Representative- Credit Card promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner. This role achieves a high level of success by understanding customer needs and identifying opportunities to grow the business.

Requirements

• High School Diploma or GED
• 1+ years of related customer service experience; or equivalent work experience to include 1+ years prior experience in Retail, banking, or contact center experience preferred
• Able to communicate financial information clearly and accessible to a wide range of customers
• Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
• Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays
• Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift
• Must have PC skills with the ability to use/learn current technology and software applications related to position
• Excellent interpersonal and verbal communication skills required
• Experience handling confidential information required
• Effective written communication skills preferred
• Excellent problem-solving and time management skills

Responsibilities

• Creates an exceptional Customer experience supporting customers (Consumer, Corporate, Commercial or private label) with inbound phone, written, chat or other inquiries by displaying a positive and professional tone, understanding the customer's needs, and providing solutions at first point of contact for customers and internal business partners
• Knowledgeable of the various products/services and able to communicate relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications while ensuring proper call risk and compliance
• Completes a broad range of financial transactions (e.g., account updates, account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary) with accuracy and efficiency
• Follows all bank policies and procedures reducing risk to our customers and the business
• Refers more complex questions to more experienced personnel or consults with problems and questions as needed
• Participates fully as a collaborative member of the team, contributes, and supports a positive, diverse, and inclusive work environment including helping to identify ways to improve the Customer experience
• Participates in personal performance management and ongoing development activities, including cross training as necessary
• Actively participates in personal career development and takes ownership of personal growth
• Open to feedback and actively implements action plans as directed by leadership
• Ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business
• Support the achievement of business objectives by meeting individual and team objectives
• Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue
• Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees