Contact Center Planning Analyst
Wells Fargo•Lubbock, TX
409d•Hybrid
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About The Position
Wells Fargo is seeking a Contact Center Planning Analyst to join the Workforce Management team within Consumer and Small Business Banking Operations. This role focuses on determining staffing targets, analyzing call volume trends, and facilitating project work to enhance operational efficiency. The analyst will also provide guidance through mentoring and training, while collaborating with peers and managers to meet business objectives.
