Contact Center Phone Representative

Regions Financial • Hattiesburg, MS

68d • $32,198 - $37,255 • Remote

About The Position

If you are passionate about making a difference in the lives of others, you'll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions' Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day. Our Contact Center Bankers help enrich our customer's lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers. Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education. Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long-term needs on every contact.

Requirements

• High school diploma or GED.
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.

Nice To Haves

• One (1) year customer service or production experience.

Responsibilities

• Help enrich our customer's lives by answering questions, solving problems, and providing solutions.
• Be the expert in a wide range of banking products and services.
• Provide advice, guidance, and education to customers.
• Put the customer first and implement core values into everyday conversations.
• Provide solutions for immediate and long-term needs on every contact.

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED