Contact Center Operator - Methodist Richardson Med Ctr - Food

Aramark • Richardson, TX

55d

About The Position

The Centralized Call Center Operator supports patient dining services across two hospital campuses by answering incoming calls and accurately entering patient meal orders into the system. This role plays an important part in ensuring patients receive meals that align with their dietary needs while delivering a positive and supportive customer service experience. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

 Job Responsibilities•    Performs and coordinates a variety of duties related to dispatch and scheduling•    Responsible for receiving calls for service; prioritizes and coordinates the service requests•    Works closely with management and the dispatch team to communicate needs and ensure timely guest service•    Handles and maintains of all records and documentation of service requests; uses software to log activity•    Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers•    Other duties and tasks as assigned by manager
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

• Previous experience in transportation dispatch or related field preferred
• Must have a solid understanding of software applications
• Demonstrates strong social skills, accuracy, and attentional to detail
• Proven interpersonal and communication skills, both written and verbal
• Must be available to work flexible hours including evenings and weekends

Responsibilities

• Performs and coordinates a variety of duties related to dispatch and scheduling
• Responsible for receiving calls for service; prioritizes and coordinates the service requests
• Works closely with management and the dispatch team to communicate needs and ensure timely guest service
• Handles and maintains of all records and documentation of service requests; uses software to log activity
• Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
• Other duties and tasks as assigned by manager

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed