Contact Center Operations Specialist
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About The Position
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right-with integrity, teamwork, and accountability. The contact center operations team supports the customer service department's mission to provide an exceptional experience to our customers, partners and employees. The Contact Center Operations Specialist will facilitate contact center operations across all customer-facing teams for both Wisconsin and Arizona call center locations, maximize productivity through forecasting and scheduling of staff, and real-time performance monitoring, and assist with troubleshooting and improving business systems and other tools used by contact center teams.
